REFUND POLICY

Refund policy

We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest nail products available. However, if you are not completely satisfied with your online purchase, we’ll do our best to accommodate you.

For all exchange or refund requests please contact 

rosewoodnails@outlook.com


DAMAGED/ DEFECTIVE ITEMS / WRONG ITEMS
We do our best to make sure your orders are well packaged and securely sealed. If the product arrives damaged or incorrect, please email at rosewoodnails@outlook.com along with a photo of defective item within 7 days.

CHANGE MIND
If you simply change your mind and wish to exchange or refund. Please contact us within 24 hours. Please send the products with RMA Number. We do not cover shipping expenses.

DAMAGED IN TRANSIT
If you received merchandise that has been damaged during transit, we’ll provide exchange or refund we do not cover shipping expenses.


RETURN USED ITEM
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund: We will refund once a product is received. The customer is responsible for paying shipping expenses.

Exchange: We will exchange once a product is received. The customer is responsible for paying return shipping expenses and ROSEWOOD NAILS will ship products at no additional cost. It cannot be exchanged or refunded with the same product as the initial purchase.


REFUND COUPON CODE
If the coupon code didn’t apply to online purchase, we will refund discounted amount of the price, the coupon code cannot be used twice. Only refundable from the subtotal amount(excluding tax, shipping fee).


INTERNATIONAL RETURN
If you wish to return, please immediately contact ROSEWOOD NAILS at rosewoodnails@outlook.com. Upon a return case, we can offer return and exchange. Any duty charged by customs is receiver’s responsibility. ROSEWOOD NAILS will not reimburse the duty paid or charges created at the customs.


LOST / MISSING ITEMS
We do not cover the missing or lost items due to delivery company. Please contact the delivery service that is responsible for lost/missing items.


PACKAGES RETURNED TO US:
If a delivery company returns a package to us due to an incorrect address given by a customer, the additional shipping charge will apply to deliver to correct address.